Frequently Asked Questions

General

• 1. Which materials are best for commercial roofing?

  The best materials for commercial roofing vary based on your building’s needs and location. Some top choices include:

  • TPO (Thermoplastic Polyolefin): Known for energy efficiency and durability, it’s a great option for flat roofs and helps reduce cooling costs.
  • EPDM (Ethylene Propylene Diene Monomer): A flexible, weather-resistant rubber material that performs well in extreme climates.
  • Metal Roofing: Highly durable and long-lasting (40-60 years), it’s ideal for areas with heavy snow or high winds.
  • Shingle Roofing: While more common in residential projects, shingles can also be used in commercial settings with steep slopes, offering versatility and aesthetic appeal.

• 2. How long should a residential roof last?

  How long should a residential roof last?

• 3. How thick should a commercial roof be to reduce leaks?

  How thick should a commercial roof be to reduce leaks?

• 4. What types of things cause leaks on residential buildings?

  What types of things cause leaks on residential buildings?

Commercial

• 1. What does “service-first” mean at Roof Source?

  It means we prioritize diagnostics, leak response, and maintenance before replacement, handled by in-house technicians with 24/7 dispatch and photo-documented results (Protect • Respond • Restore).

• 2. How fast can you respond to a commercial roof leak in Denver or the Front Range?

  For urgent calls, we dispatch the same day (often within hours). We stabilize first (dry-in/tarp), then complete material-matched Restore repairs as soon as access and safety allow.

• 3. What’s included in a commercial roof inspection?

  A ladder-ready Protect inspection of membrane/shingles, flashings, penetrations, drainage, tie-ins, and safety/access notes, plus a photo report, condition score, and prioritized recommendations with clear pricing.

• 4. How do you decide repair vs. replacement?

  We model age, condition, leak history, and lifecycle cost. If a Restore repair or coating extends life cost-effectively and keeps warranties/compliance intact, we recommend that before a full replacement.

• 5. Do you service flat roofs (TPO, PVC, EPDM, modified) as well as metal and steep-slope areas?

  Yes. Our in-house techs handle low-slope systems, metal details, curbs, and steep-slope transitions, common on mixed property types.

• 6. Can you maintain warranty compliance with manufacturers?

  Yes. Our methods follow manufacturer requirements; we document every Protect visit and Restore repair to help keep warranties valid and inspections “inspector-ready.”

• 7. We manage multiple facilities. Do you offer service plans?

  Yes. Tiered Protect plans (seasonal/annual) with route scheduling, leak response priority, consolidated reporting, and capital-planning forecasts for owners/PMs.

• 8. What will I receive after a service visit or leak call?

  A photo-documented closeout: before/after images, scope performed, materials used, warranty notes, and any next-step recommendations.

• 9. Do you work with insurance for storm or hail events?

  We help document damage, meet adjusters, and provide scopes/photos. We still lead with Respond and Restore to prevent interior damage while claims move forward.

• 10. What does commercial roof repair cost?

  Pricing depends on access, system type, severity, and materials. We provide line-item estimates upfront; emergency Respond work is time-and-materials with a clear NTE when requested

• 11. How do we schedule a site walk or triage visit?

  Use Request a Site Walk for planned assessments or Dispatch a Service Tech Now for urgent issues. We’ll confirm time, site contact, access, and safety requirements.

• 12. Which industries/property types do you support?

  Industrial, Retail, Office, Mixed-Use, Multifamily, and Public/Institutional, each with tailored Protect • Respond • Restore programs across Denver, the Front Range, and Southern WY.

Residential

• 1. What does “service-first” mean at Roof Source?

  It means we prioritize diagnostics, leak response, and maintenance before replacement, handled by in-house technicians with 24/7 dispatch and photo-documented results (Protect • Respond • Restore).

• 2. How fast can you respond to a residential roof leak in Denver or the Front Range?

  For urgent calls, we dispatch the same day (often within hours). We stabilize first (dry-in/tarp), then complete material-matched Restore repairs as soon as access and safety allow.

• 3. What’s included in a residential roof inspection?

  A ladder-ready Protect inspection of membrane/shingles, flashings, penetrations, drainage, tie-ins, and safety/access notes, plus a photo report, condition score, and prioritized recommendations with clear pricing.

• 4. How do you decide repair vs. replacement?

  We model age, condition, leak history, and lifecycle cost. If a Restore repair or coating extends life cost-effectively and keeps warranties/compliance intact, we recommend that before a full replacement.

• 5. Do you service flat roofs (TPO, PVC, EPDM, modified) as well as metal and steep-slope areas?

  Yes. Our in-house techs handle low-slope systems, metal details, curbs, and steep-slope transitions, common on mixed property types.

• 6. Can you maintain warranty compliance with manufacturers?

  Yes. Our methods follow manufacturer requirements; we document every Protect visit and Restore repair to help keep warranties valid and inspections “inspector-ready.”

• 7. We manage multiple facilities. Do you offer service plans?

  Yes. Tiered Protect plans (seasonal/annual) with route scheduling, leak response priority, consolidated reporting, and capital-planning forecasts for owners/PMs.

• 8. What will I receive after a service visit or leak call?

  A photo-documented closeout: before/after images, scope performed, materials used, warranty notes, and any next-step recommendations.

• 9. Do you work with insurance for storm or hail events?

  We help document damage, meet adjusters, and provide scopes/photos. We still lead with Respond and Restore to prevent interior damage while claims move forward

• 10. What does residential roof repair cost?

  Pricing depends on access, system type, severity, and materials. We provide line-item estimates upfront; emergency Respond work is time-and-materials with a clear NTE when requested.

• 11. How do we schedule a site walk or triage visit?

  Use Request a Site Walk for planned assessments or Dispatch a Service Tech Now for urgent issues. We’ll confirm time, site contact, access, and safety requirements.

• 12. Which industries/property types do you support?

  Industrial, Retail, Office, Mixed-Use, Multifamily, and Public/Institutional, each with tailored Protect • Respond • Restore programs across Denver, the Front Range, and Southern WY.